FAQ 2017-11-11T20:57:24+00:00

Frequently asked questions (FAQ)

Do you have a course at other times? 2018-06-19T15:24:04+00:00

All available courses are already published on our website. We do not have any other courses than the ones you can find on our website. If our courses are available for booking, you can enroll strightaway. If our availalbe courses do not fit in your schedule or if you need a flexible course, please book a private course.

When does the next course start? (upcoming Dutch courses)

We will keep you informed! Please subscribe to our course updates.

Can I visit your Academy before I enrol? 2018-05-04T18:39:38+00:00

If you like to come to us and speak to one of our teachers please book a personal intake (35 euro). We will contact you for making an appointment after your payment. We will be happy to answer your questions.

If you don’t want to book a personal intake, please enrol in one of our courses. Download a course planner of your group and come to your first lesson. You will find all information about your course in your course planner. Do you speak a little bit of Dutch? Please take our test first. Please read our Frequently Asked Questions (FAQ).

Will I be refunded my tuition fees if I stop early? 2018-04-09T11:47:50+00:00

When you enrol, we reserve a place for you in the group of your choice. It is not possible to fill these places halfway through the course. It is therefore not possible to be refunded for the tuition fees of an open admission course. Please read our Terms and conditions >

Applicability Terms and Conditions 2018-04-09T11:28:53+00:00

These Terms and Conditions apply to all agreements between Dutch Academy Eindhoven and consumers that concern educational services, whether formal education or informal instruction, and to all agreements that exclusively concern the purchase of teaching materials.

100% Money Back Guarantee 2018-04-10T14:31:43+00:00

If you’re not completely satisfied with your course after the first lesson of your first course, we will refund your money based on your original method of payment. We offer 100% Money Back Guarantee!

How to use 100% Money Back Guarantee
Please come to your teacher at the end of the first lesson and tell him about your dissatisfaction. (If you do not, we will assume you are satisfied with the quality of the lesson). Our guarantee is only applicable to the first lesson of your first course. Please take note that our Money Back Guarantee is not applicable for any other reason than the quality of our lessons. If you would like to cancel your course of change your group, please read our Terms and Conditions.

Can I book only 1 step? 2018-02-22T20:08:45+00:00

You can book a package of steps. All steps are divided into 2 packages:

A1 level package = A1 Step 1 + A1 Step 2 + A1 Step 3.
A2 level package = A2 Step 1 + A2 Step 2.

If we have some spots left we may offer A1 Step 2, A1 Step 3, A2 Step 2 without a package. Please see this page for available packages and steps.

I can’t attend all lessons. Read about missed lessons > 2018-06-19T16:22:12+00:00

Can I enroll in your course?

Yes. You can enroll in our course. Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible.

How can I catch up on missed lessons?

You can find study materials (video, audio, books) and homework of all missed lessons on Student Dashboard. We are expecting you to catch up on your missed lessons by self-study (You can also book a Private lesson or a Skype lesson). You will find everything you need on Student Dashboard.

How do I change my password? 2018-01-16T07:04:25+00:00

Lost your password? Please go to this page >

Make sure you are logged out before you request a new password. Please log out >

Please see Are you sure you want to log out? Confirm and log out.

Problems with logging in? Please try to log in using another browser like Google Chrome or try to delete cash en cookies of your browser.

How do I log into/out my account? 2018-01-16T07:00:50+00:00
  1. Would you like to see your orders or enroll in our Dutch course? Please go to this page >
  2. Would you like to see your homework or our e-learning? Please go to this page > and login from a computer. Log in with your email address and password from your first order.

Lost your password? Please go to this page >

Make sure you are logged out before you request a new password. Please log out >

Please see Are you sure you want to log out? Confirm and log out.

Problems with logging in? Please try to log in using another browser like Google Chrome or try to delete cash en cookies of your browser.

Do I need to take your Dutch Placement Test? 2018-01-13T20:05:44+00:00

Yes! Our Dutch Placement Test ensures that students will enroll in the course that best suits their level of ability and that students share similar knowledge in any given Dutch course. It therefore helps make language classes an enjoyable experience for both the student and the teacher.

Students who intend to enroll in a Dutch course at Dutch Academy Eindhoven, and who have previously studied the Dutch language elsewhere, must first complete the Dutch Placement Test. Those students who have never studied the language before may be enrolled in Dutch Beginners course A1 Step 1 without taking the test. Take our test here >

What is the location/start time of my course? 2018-02-16T16:07:25+00:00

This information has been sent to your email address directly after your payment. Please read our emails. Please check your spam folder. If you can not find it, please download your course planner. You will find all information there (location, time, schooldays).

Which group am I in? 2018-01-13T19:49:37+00:00

Please see your order. Download your course planner. You will find all information there (location, time, schooldays).

Email 2018-05-09T18:59:41+00:00

Name

E-mail

Subject

Message

How did you hear of us/find us?

  

Facebook 2017-12-12T07:42:24+00:00

Whatsapp 2018-05-09T18:56:04+00:00
Contact PersonWhatsApp us
What payment methods do you accept? 2018-05-09T19:00:58+00:00

You can pay by iDEAL or Credit card.

Change course 2017-11-24T13:31:21+00:00

You can change your course prior to the start date of your booked course according this table:

Date/time of change Charges
7 days prior to the start date of your booked course No charges
From 7 to 5 days prior to the start date of your booked course 25%
From 5 to 3 days prior to the start date of your booked course 50%
From 3 to 2 days prior to the start date of your booked course 75%
From 2 to 0 days prior to the start date of your booked course 100%
After the start date of your booked course 100%

Dutch Course Eindhoven

Example 1: Your course starts on 1 December. You ask us to change your course on 23 November (7 days before the start date of your booked course). No change charges will be applied. It’s free.

Example 2: Your course starts on 1 December. You ask us to change your course on 25 November (5 days before the start date of your booked course). 25% change charges will be applied. It means you will be charged additional 25% of your booked course fee.

Cancellation 2017-11-25T07:31:39+00:00

You can cancel your registration up to two weeks before the beginning of your course free of charge. Cancellations are accepted in written form (email) only. Failure to cancel in time results in full fees being charged.

Date/time of cancellation Charges Refund
14 days prior to the start date of your booked course 0%* 100%
From 14 to 11 days prior to the start date of your booked course 25% 75%
From 11 to 10 days prior to the start date of your booked course 50% 50%
From 10 to 7 days prior to the start date of your booked course 75% 25%
From 7 to 0 days prior to the start date of your booked course 100% 0%
After the start date of your booked course 100% 0%

Dutch Course Eindhoven

Example 1: Your course starts on 1 December. You ask us to cancel your course on 15 November (14 days before the start date of your booked course). No change charges will be applied. It’s free. You will get 100% refund*.

Example 2: Your course starts on 1 December. You ask us to cancel your course on 20 November (10 days before the start date of your booked course). 25% cancellation charges will be applied. It means you will be charged 25% of your booked course fee. You will get 75% refund.

*Payment fees for PayPal or Credit card payments (usually around 3 euro) are not refundable. Payment fees for iDeal payments are fully refundable. Received course material cannot be returned and refunded.

Private lessons need to be cancelled 48 hours before the beginning of the lesson. Failure to do so results in the student being charged for the lesson in question.

Missed lessons 2018-04-09T17:40:59+00:00

Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible. Our students can find study materials (video, audio, books) and homework of all missed lessons on Student Dashboard.

We are expecting you to catch up your missed lessons by self-study (You can also book a Private lesson or a Skype lesson). You will find everything you need on Student Dashboard.

Responsibilities 2017-11-25T07:34:38+00:00
  1. Students commit themselves to the course for the duration.
  2. If the student, for any reason, can not attend the lesson, this student must notify Dutch Academy Eindhoven 24 hours before the start of that lesson.
  3. Dutch Academy Eindhoven is not liable for damages incurred by students in any form.
  4. Dutch Academy Eindhoven provides an orderly learning environment. Students will be held liable for any damages caused.
  5. Barring circumstances beyond Dutch Academy Eindhoven’s control, a replacement teacher will be found in case of absence.
Payment & Course fees 2018-04-17T13:20:59+00:00
  1. Course fees must be paid 10 working days prior to the start date of the course.
  2. Private course fees must be paid 24 hours prior to the start time of the course.
  3. Skype course fees must be paid 24 hours prior to the start time of the course.
  4. Dutch Academy Eindhoven reserves the right to increase course fees.
Registration & Start course 2017-11-24T11:20:02+00:00
  1. Registration only happens after the receipt of the completed and signed registration form. Through registering you agree to the registration conditions.
  2. Students will be registered in the order their registration forms are received. If the number of students exceeds 12, we will contact you and you can be placed in a different group or on a waiting list.
  3. Group lessons can only be offered if there is a minimum number of 8 students. Should a course have to be cancelled or rescheduled, we will inform you at least three working days in advance. You will not be charged.
When does the next course start? 2017-11-13T14:49:40+00:00

We will keep you informed! Please subscribe:

By subscribing you agree to receive our newsletter and agree to our Privacy policy. You can unsubscribe from our newsletter at any time.

How long does a course take and how much does it cost? 2018-05-09T19:06:29+00:00

Please see this page >

Can I get a DUO loan for your courses? 2017-11-11T20:54:50+00:00

You are not eligible to request a DUO loan for our courses.

Do you have any testing? 2017-11-11T20:54:16+00:00

Yes! You can take a test once your have completed your course.

Do you provide an invoice? 2018-04-30T15:00:58+00:00

Yes! You will receive an invoice. Your invoice will be sent to your email address directly after your payment.

Is possible to receive an invoice for the payment in the name of the company?

It is only possible when your company is going to pay to us. Please ask your company to read this page before you enroll in our course.

Shall I receive a Dutch certificate? 2017-11-11T20:53:20+00:00

Yes! You will receive our Dutch certificate after you have completed our course.

When and where does the next course start? 2018-05-09T19:07:46+00:00

Please see our course page. Click on a course to see when and where the next course starts.

I am a student of Dutch Academy Eindhoven. I want to pay for my next course. How can I do that? 2018-05-09T19:09:19+00:00

You have already an account on our website. Your password has been sent to you after your first payment.

  1. Please go to the Planners page >
  2. Choose your (or another) group
  3. Choose your next course
  4. Click on the Enroll now button
  5. Please log in (with your email address and password). See How to log in?
  6. Pay

Lost your password?
Please enter here your username or email address. You will receive a link to create a new password via email.

I try to pay but I get a wrong amount. 2018-05-09T19:10:29+00:00

You have clicked more than one time to the Enroll button but have not paid yet. You have more than 1 course in your card (basket). How can you solve it?

Please go to your card (basket) and follow these steps:

  1. Update Quantity. Click on “-“
  2. Click on Update Basket button
  3. Click on Proceed to checkout

If you can not find one of these steps, please click on “x” next to the amount and try to pay again.

Any questions? Please do not hesitate to contact me via e-mail, Facebook or Whatsapp Teacher Philippe

Can I start this week? 2018-04-30T15:07:49+00:00

If we have a spot in one of our groups, you can enroll straight away. Please contact me via email or Facebook. Which course would you choose? Please take our Dutch Placement Test. It takes +/- 5 minutes.

I don’t know what course to choose.. 2017-11-10T20:29:25+00:00

Please take our Dutch Placement Test. It takes +/- 5 minutes. Our Dutch Placement Test ensures that students will enroll in the course that best suits their level of ability and that students share similar knowledge in any given Dutch course. If you have any questions, please do not hesitate to contact me.

How do I enroll in a course? 2018-05-09T19:12:44+00:00

Please click on Enroll now > next to a Dutch course and follow steps. You can pay by iDEAL or a credit card.

Any questions?
Please take time to read this page before you contact us.

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