FAQDutch Course Eindhoven2017-11-11T20:57:24+00:00

Frequently asked questions (FAQ)

Admission requirementsDutch Course Eindhoven2018-10-07T08:51:03+00:00

Entry Requirements
Our courses are designed for highly educated people. Having a higher education degree is not an absolute must, but please take into account that our courses are not suitable for slow learners.

Language requirements
You must speak English if you want to be admitted to our A1 and A2 courses. Participation in our courses requires knowledge of the English language. At the beginner’s levels (A1 and A2), there must be a language of instruction. The language of instruction is English. You need to speak/understand English at least at A2 level. Starting from the A1+ level, our lessons are given in the Dutch language as much as possible.

Dutch Placement Test
Students who intend to enroll in a Dutch course at Dutch Academy Eindhoven, and who have previously studied the Dutch language elsewhere, must first complete the Dutch Placement Test. Those students who have never studied the language before, must first complete the Placement Test for New Students.

Student account
You need a student account for e-learning and homework. Your account will be automatically generated after your booking. Please use the same email address for every booking and use it for your student account (Student Dashboard).

Do you have a partner? Please book your courses separately from each other. You and your partner need to use their own email addresses and have different accounts with us. Otherwise, you will not be able to take our tests and receive your Dutch certificate.

“No homework exit” rule
Learning Dutch takes a lot of effort. We expect you to do your homework so your fellow students can do exercises with you during our lessons. When you do not prepare your lesson, your fellow students may have trouble doing exercises with you. This can be very frustrating for them and it slows down their progress in their learning of the Dutch language.

Please take note, we accept only committed students. If you will not do your homework 3 times (or more) in a row, you will not be permitted to participate in our lessons anymore. Your course fee will not be refunded.

Do you have a course at other times?Dutch Course Eindhoven2018-07-10T14:18:45+00:00

All available courses are already published on our website. Please see this page > We do not have any other courses than the ones you can find on our website. If our courses are available for booking, you can enroll strightaway. If our availalbe courses do not fit in your schedule or if you need a flexible course, please book a private course.

When does the next course start? (upcoming Dutch courses)
We will keep you informed! Please subscribe:

By subscribing you agree to receive our newsletter and agree to our Privacy policy. You can unsubscribe from our newsletter at any time.

Can I visit your Academy before I enrol?Dutch Course Eindhoven2018-05-04T18:39:38+00:00

If you like to come to us and speak to one of our teachers please book a personal intake (35 euro). We will contact you for making an appointment after your payment. We will be happy to answer your questions.

If you don’t want to book a personal intake, please enrol in one of our courses. Download a course planner of your group and come to your first lesson. You will find all information about your course in your course planner. Do you speak a little bit of Dutch? Please take our test first. Please read our Frequently Asked Questions (FAQ).

Will I be refunded my tuition fees if I stop early?Dutch Course Eindhoven2018-04-09T11:47:50+00:00

When you enrol, we reserve a place for you in the group of your choice. It is not possible to fill these places halfway through the course. It is therefore not possible to be refunded for the tuition fees of an open admission course. Please read our Terms and conditions >

Applicability Terms and Conditions & LicenceDutch Course Eindhoven2018-08-05T22:30:16+00:00

These Terms and Conditions apply to all agreements between Dutch Academy Eindhoven and consumers that concern educational services, whether formal education or informal instruction and to all agreements that exclusively concern the purchase of teaching materials.

By becoming a student of Dutch Academy Eindhoven or subscribing to Dutch Academy Eindhoven Online Learning or using the information, tools, features and functionality located on www.DutchAcademyEindhoven.nl and in the book Simpel Nederlands (the “Service”), you are entering into a binding contract with Dutch Academy Eindhoven.

Your agreement with us includes these Terms and our Privacy Policy (the “Agreement”) and represents the entire contract between you and Dutch Academy Eindhoven.

If you do not agree with these Terms, please do not use the Service.

LICENCE

The Service and the content provided through it is the property of Dutch Academy Eindhoven, and we grant you a limited, non-exclusive, revocable license to make personal, non-commercial use of the Service and to receive the content made available through the Service, based on the subscription.

Book Simpel Nederlands & Materials
All materials of the Service, including the book Simpel Nederlands, content, text, images, software, audio and video files, documentation remain at all time the sole property of Dutch Academy Eindhoven. Such materials are protected under international copyright, trademark and other intellectual property laws. You may not use, post, distribute, sublicense, translate, print, take pictures, reproduce in any way any such materials without the prior express written consent of Dutch Academy Eindhoven. This includes all terminology and content of the Book Simpel Nederlands. The book Simpel Nederlands is not available for purchase in any bookshop. You are not allowed to sell your book after finishing your course without the prior express written consent of Dutch Academy Eindhoven.

Can I book only 1 step?Dutch Course Eindhoven2018-02-22T20:08:45+00:00

You can book a package of steps. All steps are divided into 2 packages:

A1 level package = A1 Step 1 + A1 Step 2 + A1 Step 3.
A2 level package = A2 Step 1 + A2 Step 2.

If we have some spots left we may offer A1 Step 2, A1 Step 3, A2 Step 2 without a package. Please see this page for available packages and steps.

Missed lessons? I can’t attend all lessons.Dutch Course Eindhoven2018-07-10T14:15:12+00:00

Can I enroll in your course?
Yes. You can enroll in our course. Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible.

How can I catch up on missed lessons?
You can find study materials (video, audio, books) and homework of all missed lessons on Student Dashboard. We are expecting you to catch up on your missed lessons by self-study (You can also book a Private lesson or a Skype lesson). You will find everything you need on Student Dashboard.

How do I change my password?Dutch Course Eindhoven2018-09-08T13:02:59+00:00

Lost your password? Please go to this page >

Make sure you are logged out before you request a new password. Please logout >

Please see Are you sure you want to logout? Confirm and logout.

Problems with logging in? Please try to login using another browser like Google Chrome or try to delete cookies of your browser.

How do I log into/out my account? | Message: You need to login to view this content. Please Login >Dutch Course Eindhoven2018-09-08T13:02:25+00:00
  1. Would you like to see your orders or enroll in our Dutch course? Please go to this page >
  2. Would you like to see your homework or our e-learning? Please go to this page > and login from a computer. Login with your email address and password from your first order.

Problems with logging in? Please try to login using another browser like Google Chrome or try to delete cookies of your browser.

I am logged in but I see “You need to login to view this content. Please Login >”

  1. Refresh your page (F5 button) or
  2. Please try to logout and login again and refresh your page (F5)
  3. Try to delete cookies of your browser
  4. Try to use another browser like Google Chrome
Do I need to take your Placement Test?Dutch Course Eindhoven2018-10-03T14:02:18+00:00

Yes! Our Dutch Placement Test ensures that students will enroll in the course that best suits their level of ability and that students share similar knowledge in any given Dutch course. It therefore helps make language classes an enjoyable experience for both the student and the teacher.

Students who intend to enroll in a Dutch course at Dutch Academy Eindhoven, and who have previously studied the Dutch language elsewhere, must first complete the Dutch Placement Test. Those students who have never studied the language before, must first complete the Placement Test for New Students. Take our test here >

What is the location/start time of my course?Dutch Course Eindhoven2018-02-16T16:07:25+00:00

This information has been sent to your email address directly after your payment. Please read our emails. Please check your spam folder. If you can not find it, please download your course planner. You will find all information there (location, time, schooldays).

Which group am I in?Dutch Course Eindhoven2018-01-13T19:49:37+00:00

Please see your order. Download your course planner. You will find all information there (location, time, schooldays).

Can I arrange a visa through Dutch Academy Eindhoven?Dutch Course Eindhoven2018-08-02T12:43:34+00:00

No, this is not possible at Dutch Academy Eindhoven.

What payment methods do you accept?Dutch Course Eindhoven2018-05-09T19:00:58+00:00

You can pay by iDEAL or Credit card.

Change courseDutch Course Eindhoven2017-11-24T13:31:21+00:00

You can change your course prior to the start date of your booked course according this table:

Date/time of change Charges
7 days prior to the start date of your booked course No charges
From 7 to 5 days prior to the start date of your booked course 25%
From 5 to 3 days prior to the start date of your booked course 50%
From 3 to 2 days prior to the start date of your booked course 75%
From 2 to 0 days prior to the start date of your booked course 100%
After the start date of your booked course 100%

Dutch Course Eindhoven

Example 1: Your course starts on 1 December. You ask us to change your course on 23 November (7 days before the start date of your booked course). No change charges will be applied. It’s free.

Example 2: Your course starts on 1 December. You ask us to change your course on 25 November (5 days before the start date of your booked course). 25% change charges will be applied. It means you will be charged additional 25% of your booked course fee.

CancellationDutch Course Eindhoven2018-08-21T14:24:38+00:00

You can cancel your registration up to two weeks before the beginning of your course free of charge. Cancellations are accepted in written form (email) only. Failure to cancel in time results in full fees being charged.

Date/time of cancellation Charges Refund
14 days prior to the start date of your booked course 0%* 100%
From 14 to 11 days prior to the start date of your booked course 25% 75%
From 11 to 10 days prior to the start date of your booked course 50% 50%
From 10 to 7 days prior to the start date of your booked course 75% 25%
From 7 to 0 days prior to the start date of your booked course 100% 0%
After the start date of your booked course 100% 0%

Dutch Course Eindhoven

Example 1: Your course starts on 1 December. You ask us to cancel your course on 15 November (14 days before the start date of your booked course). No change charges will be applied. It’s free. You will get 100% refund*.

Example 2: Your course starts on 1 December. You ask us to cancel your course on 20 November (10 days before the start date of your booked course). 25% cancellation charges will be applied. It means you will be charged 25% of your booked course fee. You will get 75% refund.

*Payment fees for PayPal or Credit card payments (usually around 3 euro) are not refundable. Payment fees for iDeal payments are fully refundable. Received course material cannot be returned and refunded.

Private and Skype lessons need to be cancelled 48 hours before the beginning of the lesson. Failure to do so results in the student being charged for the lesson in question.

Missed lessonsDutch Course Eindhoven2018-04-09T17:40:59+00:00

Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible. Our students can find study materials (video, audio, books) and homework of all missed lessons on Student Dashboard.

We are expecting you to catch up your missed lessons by self-study (You can also book a Private lesson or a Skype lesson). You will find everything you need on Student Dashboard.

ResponsibilitiesDutch Course Eindhoven2017-11-25T07:34:38+00:00
  1. Students commit themselves to the course for the duration.
  2. If the student, for any reason, can not attend the lesson, this student must notify Dutch Academy Eindhoven 24 hours before the start of that lesson.
  3. Dutch Academy Eindhoven is not liable for damages incurred by students in any form.
  4. Dutch Academy Eindhoven provides an orderly learning environment. Students will be held liable for any damages caused.
  5. Barring circumstances beyond Dutch Academy Eindhoven’s control, a replacement teacher will be found in case of absence.
Payment & Course feesDutch Course Eindhoven2018-10-14T17:53:08+00:00
  1. Dutch Academy Eindhoven offers open admission for all Dutch courses to all students and non-students. We do not make seat reservations. It is a first-come-first-serve principle.  We recommend that you reserve your seat in our course as early as possible by paying a course fee.
  2. Private course fees must be paid 24 hours prior to the start time of the course.
  3. Skype course fees must be paid 24 hours prior to the start time of the course.
  4. Dutch Academy Eindhoven reserves the right to increase course fees.
Registration & Start courseDutch Course Eindhoven2018-09-07T13:13:24+00:00
  1. Registration only happens after the receipt of the completed and signed registration form. Through registering you agree to the registration conditions.
  2. Students will be registered in the order their registration forms are received.
  3. Fully booked course means that all 12 spots in this course are already taken. You can not enroll in this course. You can enroll in our next course >
  4. Group lessons can only be offered if there is a minimum number of 8 students. Should a course have to be cancelled or rescheduled, we will inform you at least three working days in advance. You will not be charged.
When does the next course start?Dutch Course Eindhoven2017-11-13T14:49:40+00:00

We will keep you informed! Please subscribe:

By subscribing you agree to receive our newsletter and agree to our Privacy policy. You can unsubscribe from our newsletter at any time.

How long does a course take and how much does it cost?Dutch Course Eindhoven2018-05-09T19:06:29+00:00

Please see this page >

Can I get a DUO loan for your courses?Dutch Course Eindhoven2017-11-11T20:54:50+00:00

You are not eligible to request a DUO loan for our courses.

Do you have any testing?Dutch Course Eindhoven2017-11-11T20:54:16+00:00

Yes! You can take a test once your have completed your course.

Do you provide an invoice?Dutch Course Eindhoven2018-07-03T11:48:48+00:00

Yes! You will receive an invoice. Your invoice will be sent to your email address directly after your payment.

Is possible to receive an invoice for the payment in the name of the company?
It is only possible when your company is going to pay to us. Please ask your company to read this page before you enroll in our course.

Shall I receive a Dutch certificate?Dutch Course Eindhoven2018-08-02T12:14:34+00:00

Yes! You will receive our Dutch certificate after you have completed our course.

Do you provide a Civic Integration certificate?
No. You must pass the Civic Integration exam at a government office ‘DUO’.

Civic Integration exam
Most immigrants to the Netherlands from outside the EU have to pass the Inburgeringsexamen (civic integration exam) in order to get a Dutch resident permit or to apply for Dutch citizenship. You will need to have sufficient command of the Dutch language (level A2) and basic knowledge of Dutch society in order to fulfil the integration requirements. Information on the exam can be obtained from the organisation DUO at www.inburgeren.nl or by calling 050-599 9600

Integration Exam preparation training
We will offer you our Integration Exam preparation training once you have successfully completed our A1 and A2 level courses. We will give you the tools you need to pass the exam with success. We will also provide some practice test materials for your civic integration exam and all information about examination fees, exam locations, rules and registration you need.

What do you need to do?

Step 1 Enroll in Beginners A1 level course >

Step 2 Enroll in Semi-Intermediate A2 level course >

Step 3 Enroll in Dutch Integration Exam Preparation Course

I am a student of Dutch Academy Eindhoven. I want to pay for my next course. How can I do that?Dutch Course Eindhoven2018-08-02T12:30:17+00:00

You have already an account on our website. Your password has been sent to you after your first payment.

  1. Please go to the Course page >
  2. Choose your (or another) group
  3. Choose your next course
  4. Click on the Enroll now button
  5. Please log in (with your email address and password). See How to log in?
  6. Pay

Lost your password?
Please enter here your username or email address. You will receive a link to create a new password via email.

I try to pay but I get a wrong amount.Dutch Course Eindhoven2018-05-09T19:10:29+00:00

You have clicked more than one time to the Enroll button but have not paid yet. You have more than 1 course in your card (basket). How can you solve it?

Please go to your card (basket) and follow these steps:

  1. Update Quantity. Click on “-“
  2. Click on Update Basket button
  3. Click on Proceed to checkout

If you can not find one of these steps, please click on “x” next to the amount and try to pay again.

Any questions? Please do not hesitate to contact me via e-mail, Facebook or Whatsapp Teacher Philippe

I don’t know what course to choose..Dutch Course Eindhoven2018-07-10T14:25:06+00:00

Students who intend to enroll in a Dutch course at Dutch Academy Eindhoven, and who have previously studied the Dutch language elsewhere, must first complete the Dutch Placement Test. Those students who have never studied the language before may be enrolled in Dutch Beginners course A1 Level without taking the test.

How do I enroll in your course?Dutch Course Eindhoven2018-10-14T17:37:56+00:00

Please click on Enroll now > next to a Dutch course and follow steps. You can pay by iDEAL or a credit card. Usually, our beginners’ courses are fully booked 4-7 weeks before the start. Please do not wait until the last moment. You will not be able to participate in the course once the course is fully booked. Enrol as soon as possible by making a payment. Thank you!