Terms and conditions Dutch Course Eindhoven 2018-05-05T12:52:43+00:00

Terms and conditions

Contact:
Contact:
Admission requirements Dutch Course Eindhoven 2018-07-04T15:26:51+00:00

Entry Requirements
Our courses are designed for highly educated people. Having a higher education degree is not an absolute must, but please take into account that our courses are not suitable for slow learners.

Language requirements
You must speak English if you want to be admitted to our A1 and A2 courses. Participation in our courses requires knowledge of the English language. At the beginner’s levels (A1 and A2), there must be a language of instruction. The language of instruction is English. You need to speak/understand English at least at A2 level. Starting from the A1+ level, our lessons are given in the Dutch language as much as possible.

Dutch Placement Test
Students who intend to enroll in a Dutch course at Dutch Academy Eindhoven, and who have previously studied the Dutch language elsewhere, must first complete the Dutch Placement Test. Those students who have never studied the language before may be enrolled in Dutch Beginners course A1 Level without taking the test.

Applicability Terms and Conditions Dutch Course Eindhoven 2018-04-09T11:28:53+00:00

These Terms and Conditions apply to all agreements between Dutch Academy Eindhoven and consumers that concern educational services, whether formal education or informal instruction, and to all agreements that exclusively concern the purchase of teaching materials.

100% Money Back Guarantee Dutch Course Eindhoven 2018-07-10T14:02:01+00:00

If you’re not completely satisfied with your course after the first lesson of your first course, we will refund your money based on your original method of payment. We offer 100% Money Back Guarantee!

How to use 100% Money Back Guarantee
Please come to your teacher at the end of the first lesson and tell him about your dissatisfaction. (If you do not, we will assume you are satisfied with the quality of the lesson). Our guarantee is only applicable to the first lesson of your first course. Please take note that our Money Back Guarantee is not applicable for any other reason than the quality of our lessons. If you would like to cancel your course of change your group, please read our Terms and Conditions.

100% Money Back Guarantee is not applicable for Private course, Skype course and Online Learning.

Change course Dutch Course Eindhoven 2017-11-24T13:31:21+00:00

You can change your course prior to the start date of your booked course according this table:

Date/time of change Charges
7 days prior to the start date of your booked course No charges
From 7 to 5 days prior to the start date of your booked course 25%
From 5 to 3 days prior to the start date of your booked course 50%
From 3 to 2 days prior to the start date of your booked course 75%
From 2 to 0 days prior to the start date of your booked course 100%
After the start date of your booked course 100%

Dutch Course Eindhoven

Example 1: Your course starts on 1 December. You ask us to change your course on 23 November (7 days before the start date of your booked course). No change charges will be applied. It’s free.

Example 2: Your course starts on 1 December. You ask us to change your course on 25 November (5 days before the start date of your booked course). 25% change charges will be applied. It means you will be charged additional 25% of your booked course fee.

Cancellation Dutch Course Eindhoven 2017-11-25T07:31:39+00:00

You can cancel your registration up to two weeks before the beginning of your course free of charge. Cancellations are accepted in written form (email) only. Failure to cancel in time results in full fees being charged.

Date/time of cancellation Charges Refund
14 days prior to the start date of your booked course 0%* 100%
From 14 to 11 days prior to the start date of your booked course 25% 75%
From 11 to 10 days prior to the start date of your booked course 50% 50%
From 10 to 7 days prior to the start date of your booked course 75% 25%
From 7 to 0 days prior to the start date of your booked course 100% 0%
After the start date of your booked course 100% 0%

Dutch Course Eindhoven

Example 1: Your course starts on 1 December. You ask us to cancel your course on 15 November (14 days before the start date of your booked course). No change charges will be applied. It’s free. You will get 100% refund*.

Example 2: Your course starts on 1 December. You ask us to cancel your course on 20 November (10 days before the start date of your booked course). 25% cancellation charges will be applied. It means you will be charged 25% of your booked course fee. You will get 75% refund.

*Payment fees for PayPal or Credit card payments (usually around 3 euro) are not refundable. Payment fees for iDeal payments are fully refundable. Received course material cannot be returned and refunded.

Private lessons need to be cancelled 48 hours before the beginning of the lesson. Failure to do so results in the student being charged for the lesson in question.

Missed lessons Dutch Course Eindhoven 2018-04-09T17:40:59+00:00

Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible. Our students can find study materials (video, audio, books) and homework of all missed lessons on Student Dashboard.

We are expecting you to catch up your missed lessons by self-study (You can also book a Private lesson or a Skype lesson). You will find everything you need on Student Dashboard.

Responsibilities Dutch Course Eindhoven 2017-11-25T07:34:38+00:00
  1. Students commit themselves to the course for the duration.
  2. If the student, for any reason, can not attend the lesson, this student must notify Dutch Academy Eindhoven 24 hours before the start of that lesson.
  3. Dutch Academy Eindhoven is not liable for damages incurred by students in any form.
  4. Dutch Academy Eindhoven provides an orderly learning environment. Students will be held liable for any damages caused.
  5. Barring circumstances beyond Dutch Academy Eindhoven’s control, a replacement teacher will be found in case of absence.
Payment & Course fees Dutch Course Eindhoven 2018-04-17T13:20:59+00:00
  1. Course fees must be paid 10 working days prior to the start date of the course.
  2. Private course fees must be paid 24 hours prior to the start time of the course.
  3. Skype course fees must be paid 24 hours prior to the start time of the course.
  4. Dutch Academy Eindhoven reserves the right to increase course fees.
Registration & Start course Dutch Course Eindhoven 2017-11-24T11:20:02+00:00
  1. Registration only happens after the receipt of the completed and signed registration form. Through registering you agree to the registration conditions.
  2. Students will be registered in the order their registration forms are received. If the number of students exceeds 12, we will contact you and you can be placed in a different group or on a waiting list.
  3. Group lessons can only be offered if there is a minimum number of 8 students. Should a course have to be cancelled or rescheduled, we will inform you at least three working days in advance. You will not be charged.