Terms and conditions
Additional Terms and Conditions Virtual Classroom Dutch Academy Eindhoven
‘The Student’ hereafter refers to the person who is registered for the Virtual Classroom Dutch Course or Dutch Course or Online Dutch Course and who will be the person participating in the Virtual Classroom Dutch Course.
‘Dutch Academy Eindhoven Virtual Classroom’ or ‘Virtual Classroom’ or ‘Virtual Classroom Dutch Course’ or ‘Virtual Classroom lessons’ hereafter refers to a live training course session as well as the technical platform on which a Virtual Platform training course is hosted, whether or not a live training course session is in progress.
This document defines the conditions for participation in a Virtual Classroom Dutch Course of the Dutch Academy Eindhoven.
2. Obligations of the student in our Virtual Classroom
2.1 Your responsibility for information
You agree to keep confidential any information related to our students, teachers, and Dutch lessons in your Virtual Classroom Dutch Course. You agree not to permit any third-party access to the virtual classroom course or to disclose the above mentioned confidential information.
2.2 Mandatory use of a separate room
You agree to take online classes at home in a separate room (e.g. your bedroom or study). Nobody except you is allowed to stay in this room and watch or listen to our students and Dutch lessons. You are not allowed to share your screen, computer, or room with anyone else during your Dutch classes.
2.3 Mandatory use of the webcam
You agree to use a webcam in the virtual classroom. The use of a webcam is mandatory. We want to make sure that there is no one else watching or listening to our students or following our Dutch lessons. Your webcam should be switched on during your lesson. If you want to turn (or keep) your webcam off, you are expected to explain why before or after the start of the lesson. When you switch your cam off without prior consent, you will receive a warning, and after a second time you will be excluded from the virtual classroom without warning.
2.4 Mandatory use of a headset
You agree to use a headset in the virtual classroom.
2.5 You are partly responsible for the privacy of your fellow students and teachers.
If you do not comply with this rule, you may break the Dutch privacy and copyright law. See the Consequences of Breaking Dutch Privacy and Copyright laws below. We advise you to take this warning seriously.
2.6 Personal use only
You agree not to make any other unauthorized personal or professional use of the virtual classroom.
2.7 Intellectual property & Copyrights
The Dutch lessons and any documentation used during our virtual classroom course are the property of the Dutch Academy Eindhoven. The Dutch lessons and materials are protected under Dutch copyright, trademark, and other intellectual property laws. You may not take photos, screenshots, make audio/video recordings, post, distribute, sublicense, translate, print, or reproduce any such materials or lesson in any way without express written consent of the Dutch Academy Eindhoven. This includes all terminology and content of the Book Simpel Nederlands. The book Simpel Nederlands is not available for purchase in any bookshop. You are not allowed to sell the book or use it in any other Dutch course without express written consent of the Dutch Academy Eindhoven. Please read the Consequences of Breaking the Dutch Privacy and Copyright laws below.
You agree not to reproduce, duplicate, copy, or resell any part of our site, books, or Dutch lessons in contravention of the provisions of our terms of the website use.
2.9 Prohibition of recording the Virtual Classroom lessons by students
You are not allowed to take screenshots, photos, record videos or audios of any lesson, books, materials, or students of the Dutch Academy Eindhoven.
By taking screenshots, photos, recording videos or audios of any lesson, books, materials, or students of the Dutch Academy Eindhoven you will:
1. break the copyright law of the Netherlands and/or
2. break the privacy law of the Netherlands.
Please read the Consequences of Breaking the Dutch Privacy and Copyright laws below.
2.10 Consequences of breaking the Dutch Privacy and Copyright laws
When you do not comply with these terms and conditions, you may be prosecuted and held liable for breaking the Dutch law. It will cost you between 25,000 and 100,000 Euros in penalties and damages. We advise you to take this warning seriously.
2.11 Your personal responsibility
You are responsible for all activity that results from your use of the virtual classroom.
3. Recording of Virtual Classroom lessons by the Dutch Academy Eindhoven
For quality assurance or to permit later viewing by registered students of the Dutch Academy Eindhoven who are unavoidably absent during a lesson the Dutch Academy Eindhoven may record the lessons unless a student requests in writing not to record a lesson. You agree that a request not to record a lesson will be explained and will not be unreasonably made. The recordings may be published on the e-learning part of the website of the Dutch Academy Eindhoven protected by a password and will be accessible only to students and teachers of the Academy. The Academy will never make the recordings public.
You accept by default to be recorded and by signing the registration form consent that the recording can be used in the manner indicated above.
The Academy agrees not to use the recordings for any purposes except those indicated above without express written consent of the people in the recordings.
4. Exclusion from the classroom and course
The Academy expects you to behave politely and appropriately when attending our classroom or contacting us in any way (by email, phone, Facebook, WhatsApp, etc.) and reserves the right to exclude you in the event of disruptive, abusive, disrespectful, or threatening behaviour (for example to our teachers or students). No refund will be paid to you.
5. Students’ equipment
The Academy bears no responsibility for the students’ equipment (computer, modem, internet connection, speakers, webcam, microphones, bandwidth). You are solely responsible for the condition of your equipment and for performing the obligatory technical checks at the commencement of this agreement and prior to attending the Virtual Classroom course.
6. Responsibility of the Dutch Academy Eindhoven
The Academy is not responsible for potential risks or damages caused by the use of the virtual classroom and associated software, online tools, audio and visual content, and communication systems. The Academy is not responsible for any problems related to the Virtual Classroom website or malfunctions related to or caused by any network or telephone lines of the student, any technical restrictions or security policies imposed by the student’s internet service provider or computer services department, (including but not limited to the use of proxies, firewalls, IP blocking, port blocking, restrictions imposed by the use of Virtual Private Networks, etc.), problems with the student’s equipment and Internet connection, or the student’s inability to access any website. If in doubt, the student should communicate with his or her internet service provider or computer services department.
7. Liability of the Dutch Academy Eindhoven
The Academy declares that the company liability for any student’s claim is limited to the sum that he or she has paid for the course(s). We will not be liable for indirect, special, or consequential loss (including loss of privacy/personal data, anticipated profit, or other data) howsoever arising caused by the use of Skype, Google Hangouts, Google Meet, the Virtual Classroom and associated software, online tools, audio / visual content, and communication systems. The maximal aggregate liability will be the charges for the course from which the loss or damage has arisen.
8. Rescheduling of Virtual Classroom lessons
If your teacher does not join the Virtual Classroom due to technical issues (e.g. broken internet connection on his side) or illness, the Academy will reschedule the lesson and plan an additional lesson at the weekend. Students’ failure to attend the additional lesson will not be eligible for refund.
9. Failure to attend
The failure to attend a Virtual Classroom will not be eligible for refund whatsoever.
10. Individual Copyright Student Agreement
11. Exclusion from the course
We reserve the right to change the physical group lessons at any location where the Academy offers them to lessons in our virtual classroom (via the internet) under extraordinary circumstances such as:
1. If our teacher is sick and we are not able to find a replacement in time. We may offer you an online lesson instead of one at the Academy. This also means that you may have the replacement lesson via the internet at a time other than your usual class time. Replacement lessons are offered on Saturdays or Sundays. We will send you an email with all instructions. Missed replacement lessons are not eligible for refund.
2. Epidemics (like the COVID-19) or other extraordinary circumstances. The outbreak of COVID-19 can constitute extraordinary circumstances as it is a serious public health emergency which can result in draconian public measures that are entirely out of our control. We follow the advice of the RIVM (National Institute for Public Health and Environmental Protection) and keep track of the public situation in Eindhoven. As long as universities (TU/e, Fontys) continue education, we will continue our lessons. If they close, we will continue lessons in our virtual classroom on the internet. You will not be eligible for any refund.
We will always inform you by email about all changes to your course in advance. It is your responsibility to add our email address to your contacts and check your email (as well as Spam and all Gmail Tabs) daily.
If we are forced to close our offline lessons due to extraordinary circumstances and cannot offer online lessons instead, we reserve the right to postpone, change, or cancel your course and offer you a partial refund for the missed lessons.
Our courses are designed for highly educated people. Having a higher education degree or being a student at a university is a must. Please also take into account that our courses are not suitable for slow learners.
You must speak English if you want to be admitted to our A1 and A2 courses. Participation in our courses requires knowledge of the English language. At the beginner levels (A1 and A2) there must be a language of instruction. The language of instruction is English. You need to speak/understand English at least at level A2.
If you book our course and do not speak English well, we will cancel your booking. We will charge our administration fee (25 Euros) and refund the rest of your payment.
Please note: If you give us the wrong information about your level of English and during the first lesson it appears that you do not speak English well, your admission will be directly canceled. You will not be allowed to participate in the course anymore. You will not receive any refund.
The Dutch Placement Test
Students who intend to enroll in a Dutch course at the Dutch Academy Eindhoven and who have previously studied the Dutch language elsewhere must complete the Dutch Placement Test. Students who have never studied the language must complete the Placement Test for New Students.
By taking our placement test you agree to receive the newsletter, offers, and announcements from the Dutch Academy Eindhoven. Your name and email address will not be shared with any third party. You can unsubscribe from our newsletter at any time.
We provide our placement test free of charge under these conditions:
We allow to take our placement test only once. If you wish to take our placement test more than once, you must get our permission. If you take our placement test more times without contacting us, we will charge you 25 Euros for every time you take the test without our permission. You will receive an invoice to the email address that you gave us in the test.
If you book our course without taking the placement test, we will suspend your booking and ask you to take the test. If you do not pass the test, we will charge our administration fee (25 Euros) and refund the rest of your payment. Payment fees for PayPal or credit card payments are not refundable.
You need a student account for e-learning and homework. Your account will be automatically generated after booking. Please use the same email address for every booking and your student account (Student Dashboard).
Do you have a partner? Book your courses separately. You and your partner need to use your own email addresses and have different accounts with us. Otherwise you will not be able to take our tests and receive your Dutch certificate.
These terms and conditions apply to all agreements between the Dutch Academy Eindhoven and consumers that concern educational services, whether formal education or informal instruction, and to all agreements that exclusively concern the purchase of teaching materials.
By becoming a student of the Academy or subscribing to the Academy Online Learning or using the information, tools, features, and functionality located on www.DutchAcademyEindhoven.nl and in the book Simpel Nederlands (the “Service”) you are entering into a binding contract with the Academy.
The Service and the Content provided by the Academy are provided to you for personal noncommercial use.
The book Simpel Nederlands & materials
All materials of the Service, including the book Simpel Nederlands, content, text, images, software, audio/video files, and documentation remain at all time the sole property of the Dutch Academy Eindhoven. All materials are protected by international copyright, trademark, and other intellectual property laws. You may not use, post, distribute, sublicense, translate, print, take pictures, reproduce any such materials in any way without express written consent of the Academy. This includes all terminology and content of the book Simpel Nederlands.The book Simpel Nederlands is not available for purchase in any bookshop. You are not allowed to sell your book after finishing the course without express written consent of the Academy.
If you do not agree with these terms, please do not use the service.
You can change your course prior to the start date of your booked course to another course of the same level according to this table:
|Date/time of change||Charges*|
|7 days prior to the start date of your booked course||No charges|
|From 7 to 5 days prior to the start date of your booked course||25%|
|From 5 to 3 days prior to the start date of your booked course||50%|
|From 3 to 2 days prior to the start date of your booked course||75%|
|From 2 to 0 days prior to the start date of your booked course||100%|
|After the start date of your booked course||100%|
Dutch Course Eindhoven
Example 1: Your course starts on 1 December. You ask us to change your course on 23 November (7 days before the start of your booked course). No charges will be applied. It’s free.
Example 2: Your course starts on 1 December. You ask us to change your course on 25 November (5 days before the start of your booked course). 25% charges will be applied. You will be charged additional 25% of your booked course fee.
* calculated from an original course fee without any discount. If you have received a discount on the course fee and would like to join another course which costs more or has a lower discount, you will have to pay the difference in price.
You can cancel your registration up to two weeks before the beginning of your course free of charge. Cancellations are accepted in writing by email only. Failure to cancel in time results in full fees being charged.
|Date/time of cancellation||Charges||Refund|
|14 days prior to the start date of your booked course||0%*||100%|
|From 14 to 11 days prior to the start date of your booked course||25%||75%|
|From 11 to 10 days prior to the start date of your booked course||50%||50%|
|From 10 to 7 days prior to the start date of your booked course||75%||25%|
|From 7 to 0 days prior to the start date of your booked course||100%||0%|
|After the start date of your booked course||100%||0%|
Dutch Course Eindhoven
Example 1: Your course starts on 1 December. You ask us to cancel your course on 15 November (14 days before the start of your booked course). No charges will be applied. It’s free. You will get 100% refund*.
Example 2: Your course starts on 1 December. You ask us to cancel your course on 20 November (10 days before the start of your booked course). 25% cancellation charges will be applied. You will be charged 25% of your booked course fee. You will get a 75% refund.
*Payment fees for PayPal or credit card payments (usually around 3%) are not refundable. Payment fees for iDeal payments are fully refundable. Received course material cannot be returned and refunded.
Private and Online lessons need to be cancelled 48 hours before the beginning of the lesson. Failure to do so results in the student being charged for the lesson.
Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible. We are expecting you to catch up on your missed lessons. You can find study materials (video, audio, books) and homework from all missed lessons on your Student Dashboard. You can also book one private lesson (€95).
1. Your commitment
You commit to the course for its duration.
2. Latecomers. Are you late for your class?
We expect you to be present at least 5 minutes before the start of the lessons. Our lessons are designed according to a very strict schedule. If you arrive late, you will disturb the lesson and other students, and may miss important information about the course or the Dutch language.
5 to 15 min late
If you are between 5 and 15 minutes late for the class, you cannot participate in it. You can ask your teacher for permission to participate. Please do not walk in and have a seat without asking for permission. If you arrive late once, your teacher may allow you to participate, but next time please do not enter the class. You will have to learn your lesson via our website at home or book a private lesson.
More than 15 min late
If you are more than 15 minutes late, you cannot participate in the lesson. Please do not enter the classroom. You have to catch up on the missed lesson or book a private lesson. You can ask your fellow students to share their notes with you.
We don’t want students to be structurally late. If you foresee that you will be late several times due to your job, discuss this with your teacher or send us an e-mail beforehand. We may make an exception for you.
3. Missed lessons (responsibilities and consequences)
Suppose that you are our student and cannot attend the lesson. You must notify the Academy 24 hours before the start of the lesson by e-mail (we accept notifications only by e-mail).
When you miss lessons, your fellow students may have trouble doing exercises with you. This can be frustrating for them and slow down their progress.
If you miss 3 or more lessons in a row without notifying us by e-mail, we assume that you quit the course. Your student account will be deactivated and no refund will be payable to you. If you want to rejoin the course, you need to ask our permission. We may or may not allow you to rejoin the course depending on your reason, attendance record, motivation, and achievement.
4. No homework exit rule
Learning Dutch takes a lot of effort. We expect you to do the homework so that your fellow students can do exercises with you. When you do not prepare for lessons, your fellow students may have trouble doing exercises with you. This can be frustrating for them and slow down their progress.
We accept only committed students. If you don’t do your homework 3 times in a row, you will not be permitted to participate in lessons. Your course fee will not be refunded.
5. Your testing & certification according to our course plan
If you wish to receive our certificate, you will need to take our final test online. You can take the test only once. Your certificate will automatically be generated by our system after you complete the test. We will send the certificate to you by e-mail. We provide only digital certificates. You will receive the certificate only once.
The final test should be taken at the end of the course according to our course plan. If you do not follow the plan and take the test early, you will not have another chance to retake the test and will not receive any other certificate. If you want to take the test again, you have to book our private lessons or take the course again.
6. Your responsibility to keep the information confidential
You agree to keep confidential any information related to our students, teachers, and Dutch lessons in your Dutch Course. You agree not to permit any third-party access to our courses and websites or to disclose the above mentioned confidential information.
7. Your responsibility for the privacy of your fellow students
You are partly responsible for the privacy of your fellow students and our teachers. If you do not comply with this rule, you may break the Dutch privacy and copyright law. Please see the consequences of breaking the Dutch privacy and copyright laws below. We advise you to take this warning seriously.
8. Your responsibility for your use of our copyrighted materials
You are responsible for using our copyrighted materials (lessons, books, website, and other materials). Please read the Copyright section of these terms and conditions. You will also have to sign the Personal Copyright Student Agreement which is a part of these terms and conditions.
9. Consequences of breaking the copyright & privacy laws
When you do not comply with these terms and conditions, you may be prosecuted and held liable for breaking the Dutch law. It will cost you between 25,000 and 100,000 Euros in privacy and copyright penalties and damages. We advise you to take this warning seriously!
10. Students’ liability
The Dutch Academy Eindhoven provides an orderly learning environment. Students will be held liable for any damages caused.
11. Exclusion from the Dutch Course
12. Liability of the Dutch Academy Eindhoven
The Academy declares that the company liability for any student’s claim is limited to the sum that he or she has paid for the course(s). We will not be liable for indirect, special, or consequential loss (including loss of privacy/personal data, anticipated profit, or other data) howsoever arising. The maximal aggregate liability will be the course charges from which the loss or damage has arisen.
The Academy is not liable for damages incurred by students in any form.
13. Barring circumstances
Barring circumstances beyond the Academy’s control, a replacement teacher will be found in case of absence.
- The Dutch Academy Eindhoven offers open admission for all Dutch courses to all students and not students. We do not make reservations and operate on a first-come- first-serve basis. We recommend that you reserve your place on our course as early as possible by paying the course fee.
- Private course fees must be paid 24 hours prior to the start of the course.
- Skype course fees must be paid 24 hours prior to the start of the course.
- The Academy reserves the right to increase the course fees.
- You must speak English well and pass our Placement Test in order to be admitted to our Dutch course.
- Registration only happens after the receipt of the completed and signed registration form. Through registering you agree to our Terms and Conditions.
- Students will be registered in the order in which their registration forms are received.
- Fully booked course means that all 12 spots in the course are taken. You cannot enroll in the course. You can enroll in our next course >.
- Group lessons can only be offered if there is a minimum of 8 students. Should a course have to be cancelled or rescheduled, we will inform you at least three working days in advance. You will not be charged.