Student Help DeskDutch Course Eindhoven2020-10-22T15:22:09+02:00

Student Help Desk

1. Try to use another browser. Download and install Google Chrome or Microsoft Edge or Firefox or Opera or Brave

2. Or delete Cache and Cookies in your browser

3. Do you use VPN? Please switch it off.

Delete cache in Google Chrome

Watch video How To Clear Cache and Cookies In Chrome > or read this page >

Please select:

  1. Time range: All time
  2. Browser history
  3. Cookies
  4. Cached images and files
  5. Click on Clear Data

You can also access the cache-clearing option via the History menu:

1. Open Google Chrome and in the upper right corner of the screen, click on the three horizontal lines to open a menu of options. Move your mouse to the section that says “History,” which will open another menu.


Click “History” under the “History” tab.

2. Click on the new “History” option, which will open a new tab featuring all of your browsing history.

Click “Clear browsing data…”

Please select:

  1. Time range: All time
  2. Browser history
  3. Cookies
  4. Cached images and files
  5. Click on Clear Data

Ipad

Watch video How to clear your cache, history, and cookies on your iPhone, iPad

Lost your password? Please go to this page >

Make sure you are logged out before you request a new password. Please logout >

Please see Are you sure you want to logout? Confirm and logout.

Problems with logging in? Please try to login using another browser like Google Chrome or try to delete cookies from your browser.

You are responsible for keeping your account details up-to-date.

1. Do you want to see your orders or change your account details (your name, email address, etc)? You can easily change your account details online via your account page. It’s free. Do you want us to change your account details for you? You need to pay Changing account details fee >

2. Do you want to see your homework or our e-learning? Please log in to your Student Dashboard from your computer.

3. Do you want to post your home answers on Dutchbook? Please visit Dutchbook Info page >

Log in with your email address and password from your first booking.

Problems with logging in?

Please try to log in using another browser like Google Chrome or try to delete cookies and cache from your browser. Please see #19.

I am logged in but I see “You need to log in to view this content. Please Log in >”

  1. Refresh your page (F5 button) or
  2. Please try to log out and log in again and refresh your page (F5)
  3. Try to delete cookies from your browser
  4. Try to use another browser like Google Chrome

Watch video How To Clear Cache and Cookies In Chrome >

  1. Is your course already finished? Then was your account expired 1 week later. You can enroll in your next course or buy online learning.
  2. Is your course not finished yet? Please contact us. We will activate your account. It’s free.
  3. Has your course not started yet? Please contact us. We will activate your account. It’s free.

We did not receive your Individual Copyright Student Agreement. You need to sign your Individual Copyright Student Agreement and send it to us. Please read #2 of your Pre-course >

You will find your homework on your Student Dashboard. Please log in from a computer. Log in with your email address and password from your first booking. Lost your password? Please go to this page >

Please see your order in your account or your e-mail box. Download your course planner. You will find all information there (location, time, schooldays, etc).

Please download your course planner. You will find all information there (location, time, schooldays etc).

Your customer invoice has been sent to your email address directly after your payment. Please see the attachment of our order. Please check your Spam box and your Promotions Tab (Gmail). You can also download your invoice from your account > orders >

I need an invoice with the name of my company I work for (a business invoice)

We have two kinds of invoices:
1. A customer invoice.
2. A business invoice.

A customer invoice has your name and address. Private individuals do not need to pay VAT. You pay for your Dutch course yourself. Your invoice has been sent to your email address directly after your payment. You may try to ask your company for reimbursement.

A business invoice has the name of your company. Companies have to pay VAT and also some additional costs. Your company has to pay to us. Have you already paid for your course and still want to receive a business invoice? Please ask your company to book your course via this page. When we have received their payment we will provide you a full refund.

Please read also the questions 6 & 7 of our FAQ >

  1. Please check your Spam folder.
  2. Please check your Promotions Tab box.
  3. Please add our e-mail address to your contact list and send a test email from our website.

Wat do I need to prepare for the next lesson?

Please see the homework of your last lesson. You will find all information there.

I have a question about my homework.

If you have a question about your homework, please ask it in your next lesson.

Can you check my homework individually?

We have more than 100 students and can not check everyone’s homework individually. We check and discuss the homework of the previous lesson on our Dutchbook at the beginning of each lesson. As an exception (when Dutchbook doesn’t work), you can post your homework in our Facebook group which you will find on your homework page. If you like to have your homework checked individually by your teacher, please book a Homework check (20 euro) 12 hours before the start of your next lesson. You can then send your homework to us by email. You will get personal feedback in your next lesson (or before the start of the lesson in writing).

If you did not complete your homework before your next lesson and you like to have your homework checked by your teacher, please book a Private Webcam Homework Check with your Teacher (35 euro).

Do I have to do my homework all the time?

Learning Dutch takes a lot of effort. We expect you to do your homework so your fellow students can do exercises with you during our lessons. When you do not prepare your lesson, your fellow students may have trouble doing exercises with you. This can be very frustrating for them and it slows down their progress in their learning of the Dutch language.

Your homework is an important part of our course. We do understand, you are busy sometimes and you can not always do your homework but, if you don’t do your homework 3 times in a row, we expect you to take your responsibility for your fellow students and quit our course. Your course fee will not be refunded. Thank you for your understanding.

Please read “No homework exit” rule in our Terms and conditions > Responsibilities >

When do I have to take my tests?

You have to take our online tests at the end of every step. Please do not take your online test before the end of each step. Please follow your lessons on the Student Dashboard. You will find all instructions there.

Can I take my Online End Test after completing my course?

If you can not take your Online End Test before the last lesson, you can still take it for free within 1 week after completing your course. If you like to take your Online Test (and get the certificate) after 1 week you have to book Online Learning 1 month to get access to your Student Dashboard. We offer a 25 euro discount for our students. Please use this code: 25online. Alternatively, you can do the online Placement Test, but then you get no certificate.

Can I take my Speaking End Test after completing my course?

If you cannot attend the last lesson and still want to take the speaking test, you need to book a Private Speaking Test (45 euro).

Shall I receive a Dutch certificate?

Yes! Your certificate will be sent to your email address directly after you complete your online test. Please make sure you have added our e-mail address to your contact list!

Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible.

We are expecting you to catch up on your missed lessons by self-study. You can find study materials (video, audio, books) and homework of all missed lessons on Your Student Dashboard. You can also book one Private lesson (€95).

We do not provide any notes of missed lessons. You can ask your fellow students to share their notes with you. You can contact your fellow students via Dutchbook.

No. It is strictly forbidden. You may not use, post, distribute, sublicense, translate, print, take pictures, reproduce in any way any such materials without the prior express written consent of Dutch Academy Eindhoven. This includes all terminology and content of the Book Simpel Nederlands and our website. Violators will be prosecuted.

STUDENT LICENCE

Our educational services and the content provided through it is the property of Dutch Academy Eindhoven, and we grant you a limited, revocable license to make personal, non-commercial use of it.

Please read Applicability Terms and Conditions & Licence of our Terms and conditions >

Book Simpel Nederlands & Materials

All materials of the Service, including the book Simpel Nederlands, content, text, images, software, audio and video files, documentation remain at all time the sole property of Dutch Academy Eindhoven. Such materials are protected under international copyright, trademark and other intellectual property laws. You may not use, post, distribute, sublicense, translate, print, take pictures, reproduce in any way any such materials without the prior express written consent of Dutch Academy Eindhoven. This includes all terminology and content of the Book Simpel Nederlands. The book Simpel Nederlands is not available for purchase in any bookshop. You are not allowed to sell your book after finishing your course without the prior express written consent of Dutch Academy Eindhoven.

  • Can I postpone my course? No. Please see our FAQ >
  • Will my tuition fees be refunded if I stop early? No. Please see our FAQ>
  • Can I change my course? Please read our Terms and conditions >
  • Can I get a refund? Please read our Terms and conditions >
  • Can I cancel my course? Please read our Terms and conditions >
  • I want to quit my course. Can my friend take my place in my course instead of me? No, this is not possible.
I cannot access the Student Dashboard since my account has expired.
You don’t need the Student Dashboard to book your next course.
You have an personal account on our website. Please log in. Your password was sent to you after your first payment. Did you pass our online end test?
  1. Then you have received our email with your score and a link for you to book your next course.
  2. Open the link from our email.
  3. Choose your next course
  4. Click on the Enroll now button
  5. Please log in (skip this step if you already did). See How do I log in?
  6. Make a payment. You will receive our confirmation and invoice by email

Where can I find my discount?
Your discount code of your online test is provided at the end of your online test. Your discount code of your speaking portfolio and speaking test is provided together with your speaking certificate. An email is sent after your final speaking test. Please take note that we provide your discount code(s) only one time, we do not resend emails or lost discount codes.

How do I apply my discount code?
Visit our payment page. Please see Have A Promotional Code? Full in your coupon code. Click on the green button “Apply your coupon“.

Lost your password?
Please enter your username or email address here. You will receive a link to create a new password via email.

I try to pay but I get a wrong amount
You have clicked more than one time the Enroll button more than one time but have not paid yet. You have more than 1 course in your card (basket). How can you solve it?

Please go to your card (basket) and follow these steps:

  1. Update Quantity. Click on “-“
  2. Click on Update Basket button
  3. Click on Proceed to checkout

If you can not find one of these steps, please click on “x” next to the amount and try to pay again.

How long will I have an access to the Student Dashboard after completing my course? We provide 1 week access for free after completion of your course.

Did you pass our online test and book our next course? In this case we will provide access to the Student Dashboard for free until the start of your next course. Did you not take your Online End test yet? Please read question 11.

Can I pay for my Student Dashboard? Yes! You can book our Online Self-learning > This will give you access to your Student Dashboard. We offer our students 85% discount on our Online Self-learning. Please contact us below. We will send you a discount code.

To update Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click 3 dots More.
  3. Go to Help > About Google Chrome

Please watch this video >

    1. Try to use another browser like Google Chrome or Microsoft Edge or Firefox or Opera
    2. Or delete Cache and Cookies in your browser your browser

Delete cache in Google Chrome

Watch video How To Clear Cache and Cookies In Chrome > or read this page >

Please select:

  1. Time range: All time
  2. Browser history
  3. Cookies
  4. Cached images and files
  5. Click on Clear Data

You can also access the cache-clearing option via the History menu:

1. Open Google Chrome and in the upper right corner of the screen, click on the three horizontal lines to open a menu of options. Move your mouse to the section that says “History,” which will open another menu.


Click “History” under the “History” tab.

2. Click on the new “History” option, which will open a new tab featuring all of your browsing history.

Click “Clear browsing data…”

Please select:

  1. Time range: All time
  2. Browser history
  3. Cookies
  4. Cached images and files
  5. Click on Clear Data

It is not possible. Please read our Terms and conditions > Change Course. You can not change your course after the start of your course. If you like to participate in another course, you need to book it again.

You need an account on Dutchbook. Did you create one? Please read 2. How do I join Dutchbook?

I can’t recover my password. I do not receive any email.

Did you create an account on Dutchbook? Did you spell your email address correctly? Try to create a new account.

Did you create an account on Dutchbook?

Did you join your homework groups?

2. How do I join Dutchbook?

4. How do I join my homework groups?

6. How do I post my answers for review?

Please read more about these questions here >

You can earn various discounts for your next Dutch course through:

  1. our Earn Discount Program >
  2. our Test Discounts Program >
Where can I find your Dutch Friends?

You will find them online on this page >

When are your Dutch Friends online?

Please check our Dutch Friends Agenda >

What can I ask? What can I talk about?

  1. Please read our Conversation guide
  2. Please do your Speaking Assignments A1
  3. Please do your Speaking Assignments A2

I am online, but no one else is online.

It may be that you are at the wrong time or in the wrong place. You will find our Dutch Friends on this page >

I have another question about Dutch Friends.

If you have a question about our Dutch Friends, please ask it in your next lesson.

1. Do I have to do my Speaking Assignments?

Your Speaking Assignments is a part of your Dutch Course. If you will not complete your Speaking Assignments, you will not receive your Speaking certificate.

  1. Please do your Speaking Assignments A1
  2. Please do your Speaking Assignments A2

2. Can I do my Speaking Assignments with my Dutch friends or colleagues?

Yes, but they should be native Dutch speakers.

3. How do I submit my portfolio for review?

We have a dedicated email address for all speaking assignments. You will find it in your speaking assignments. If you send your portfolio to a different email address, it will be automatically deleted.

4. Can I submit my portfolio later?

Did you not complete your Dutch Speaking portfolio on time? Do you want to receive your Dutch Speaking certificate? Please complete your Dutch Speaking portfolio, send it to us and book a Private Dutch Speaking portfolio check >

5. I have another question about my Speaking Assignments.

If you have a question about your Speaking Assignments, please ask it in your next lesson. If you need any help, please book 1 Private Online lesson.

We want to keep our fees low. That is why we do not have any customer service agent to answer your questions. Our course fees are based on Dutch lessons provided by our teachers.

Most of our emails are pre-programmed and automatically sent by our website. It sends about 1.000 emails to our students every week.

Please take note, all our emails are provided only one time. Some of them have links with an expiration date, such as download links of your certificates. If you do not read or follow instructions from our emails on time, you will miss your certificates and other important information.

Please take note, we do not send any email and do not provide the same information twice. If you want us to resend an email, you need to pay an administration fee (10 euro).

Dutch courses Eindhoven

No answer to your question?

Your Dutch course consists of 2 parts; Dutch lessons at school and homework on our website. We want to keep our fees low. Our course fees are based on Dutch lessons of our teachers. It means that you will have to find your way through our website by yourself. All information you need is already provided on our website. You just need to read it and follow it. We will also give you a short explanation about our website during the first lesson. You can always ask your fellow students to help you when you get stuck.

If you can not find your way on our website by yourself or you have a custom request, you can always book a personal website support appointment with us (35 euro). We will be glad to help you with your inquiry.

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