These Terms and Conditions apply to all agreements between Dutch Academy Eindhoven and consumers that concern educational services, whether formal education or informal instruction, and to all agreements that exclusively concern the purchase of teaching materials.
If you’re not completely satisfied with your course after the first lesson of your first course, we will refund your money based on your original method of payment. We offer 100% Money Back Guarantee! How to use 100% Money Back Guarantee Please come to your teacher at the end of the first lesson and tell him about your dissatisfaction. (If you do not, we will assume you are satisfied with the quality of the lesson). Our guarantee is only [...]
You can change your course prior to the start date of your booked course according this table: Date/time of change Charges 7 days prior to the start date of your booked course No charges From 7 to 5 days prior to the start date of your booked course 25% From 5 to 3 days prior to the start date of your booked course 50% From 3 to 2 days prior to the start date of your booked course 75% [...]
You can cancel your registration up to two weeks before the beginning of your course free of charge. Cancellations are accepted in written form (email) only. Failure to cancel in time results in full fees being charged. Date/time of cancellation Charges Refund 14 days prior to the start date of your booked course 0%* 100% From 14 to 11 days prior to the start date of your booked course 25% 75% From 11 to 10 days prior to [...]
Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible. Our students can find study materials (video, audio, books) and homework of all missed lessons on Student Dashboard. We are expecting you to catch up your missed lessons by self-study (You can also book a Private lesson or a Skype lesson). You will find everything you need on Student Dashboard.
Students commit themselves to the course for the duration. If the student, for any reason, can not attend the lesson, this student must notify Dutch Academy Eindhoven 24 hours before the start of that lesson. Dutch Academy Eindhoven is not liable for damages incurred by students in any form. Dutch Academy Eindhoven provides an orderly learning environment. Students will be held liable for any damages caused. Barring circumstances beyond Dutch Academy Eindhoven’s control, a replacement teacher will be found [...]
Course fees must be paid 10 working days prior to the start date of the course. Private course fees must be paid 24 hours prior to the start time of the course. Skype course fees must be paid 24 hours prior to the start time of the course. Dutch Academy Eindhoven reserves the right to increase course fees.
Registration only happens after the receipt of the completed and signed registration form. Through registering you agree to the registration conditions. Students will be registered in the order their registration forms are received. If the number of students exceeds 12, we will contact you and you can be placed in a different group or on a waiting list. Group lessons can only be offered if there is a minimum number of 8 students. Should a course have to be [...]